Have you ever read an email, post, or chat message and thought, “wow that was just too far, too long or just uncalled for?” The joys of being an adult include not posting, sharing or typing things that completely cross the line, or are unnecessary. Everything that comes to mind is not worthy of posting…

Poor customer experiences result in an estimated $83 billion loss by U.S. enterprises each year because of defections and abandoned purchases. So, today I’m teaching customer service etiquette at one of the metro Detroit area’s greatest jewels! #etiquette #dreams #customerservice #entrepreneur #michigan (at Meriwether’s – Southfield)

Poor customer experiences result in an estimated $83 billion loss by U.S. enterprises each year because of defections and abandoned purchases. So, today I’m teaching customer service etiquette at one of the metro Detroit area’s greatest jewels! #etiquette #dreams #customerservice #entrepreneur #michigan (at Meriwether’s – Southfield)

Someone just called to sponsor FIVE girls to attend the @scarletsays etiquette class next month. I had to bask in that moment briefly, because acts like that are exactly how I am where I am today. Ms. Leanna Jackson, my favorite teacher from Myra Jones Elementary School on Detroit’s east side, had the opportunity to…

Someone just called to sponsor FIVE girls to attend the @scarletsays etiquette class next month. I had to bask in that moment briefly, because acts like that are exactly how I am where I am today. Ms. Leanna Jackson, my favorite teacher from Myra Jones Elementary School on Detroit’s east side, had the opportunity to…

The short life…And I even had on heels! What are these kids eating to grow so fast nowadays? Anyway… Proud and exciting to work with @bepolisheddc teaching @scarletsays etiquette training to our future female leaders. #etiquette #girls #leadership #scarlet #entrepreneur #bepolished #short #food (at Washington, District of Columbia)

The short life…And I even had on heels! What are these kids eating to grow so fast nowadays? Anyway… Proud and exciting to work with @bepolisheddc teaching @scarletsays etiquette training to our future female leaders. #etiquette #girls #leadership #scarlet #entrepreneur #bepolished #short #food (at Washington, District of Columbia)

So, the #NCAA basketball bracket has been released. Please go ahead and participate if you wish, but are you spending your whole work day doing it, while missing deadlines and ticking off your co-workers? Lunch time is right around the corner… #etiquette #ncaa #bracket #basketball #corporate #entrepreneur #business #tpsreport

So, the #NCAA basketball bracket has been released. Please go ahead and participate if you wish, but are you spending your whole work day doing it, while missing deadlines and ticking off your co-workers? Lunch time is right around the corner… #etiquette #ncaa #bracket #basketball #corporate #entrepreneur #business #tpsreport

When Customer Service Goes… Good?

When Customer Service Goes-Good? #etiquette #customer #service #sales #business #entrepreneur About 4 years ago, we were in the market for a travel agent to assist with planning our wedding in Mexico. Although I’ve had a significant amount of experience in wedding planning, doing so internationally wasn’t quite my thing, so I knew that I needed an…